This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.gend.me (the “Site”).

PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Member Data

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal Account, Stripe Account, Coinbase Account, Bank Account, email address, and phone number). We refer to this information as “Order Information.” We collect and maintain your membership information.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

In order to provide you with the correct support, we use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising by visiting the opt-out links from the services being used or visiting the Digital Advertising Alliance’s opt-out portal at: http://optout

 

GDPR AND PIPEDA

As a Canadian company, we are committed to complying with all applicable privacy laws and regulations, including the European Union’s General Data Protection Regulation (GDPR) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). We take your privacy seriously and strive to be transparent about our data collection and use practices.

Under GDPR, you have the following rights:

  • The right to be informed about our collection and use of your personal data.
  • The right of access to the personal data we hold about you.
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete.
  • The right to be forgotten – i.e., the right to ask us to delete any personal data we hold about you.
  • The right to restrict (i.e., prevent) the processing of your personal data.
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organization).
  • The right to object to us using your personal data for a particular purpose.

 

Under PIPEDA, you have the right to:

  • Know why an organization collects, uses, or discloses your personal information.
  • Expect an organization to collect, use or disclose your personal information reasonably and appropriately and not use the information for any purpose other than that to which you have consented.
  • Know who in the organization is responsible for protecting your personal information.
  • Expect an organization to protect your personal information by taking appropriate security measures.
  • Expect the personal information an organization holds about you to be accurate, complete and up-to-date.
  • Obtain access to your personal information and ask for corrections if necessary.
  • Complain about how an organization handles your personal information if you feel your privacy rights have not been respected.

If you have any questions or concerns about our privacy policy or how we handle your personal information, please do not hesitate to contact us at admin@gend.me.

 

YOUR RIGHTS

If you are a resident of the European Economic Area (EEA) or Canada, you have certain data protection rights. In particular, you have the right to:

  • Access and receive a copy of the personal information we hold about you.
  • Request correction of any inaccurate or incomplete personal information we hold about you.
  • Request erasure of your personal information. However, please note that we may need to retain certain information for record-keeping purposes or to comply with our legal obligations.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Restrict processing of your personal information where you contest the accuracy of the data, where processing is unlawful but you oppose erasure, where we no longer need the personal information but you require it for the establishment, exercise, or defense of legal claims, or where you have objected to processing and verification of our legitimate grounds is pending.
  • Request the transfer of your personal information to you or to a third party in a structured, commonly used, machine-readable format.
  • Withdraw your consent to the processing of your personal information at any time where we are relying on consent to process your personal information.
  • If you would like to exercise any of these rights, please contact us using the contact information provided at the end of this policy.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will also retain Device Information for a reasonable period of time for analytics purposes.

 

CHILDREN’S PRIVACY

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

CONTACT US

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: admin@gend.me

 

If you are an EU resident, you also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.

 

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